Shipping and Delivery Policy

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At Ishani Green, we ensure that your live plants, pots, seeds, and nursery accessories reach you fresh, safe, and on time. Please read our Shipping and Delivery Policy carefully to understand how we handle your orders.

1. Shipping Partner

We have partnered with a trusted and reliable courier service, to ship your orders securely across India.

2. Shipping Coverage

We deliver to most pin codes in India through our courier partner.
If your area is not serviceable, we will inform you and issue a full refund.

3. Order Processing Time

Orders are usually processed within 1–2 business days after payment confirmation.
Live plant orders may require additional care and packaging time to ensure freshness and health during transit.

4. Delivery Time

Estimated delivery time is 4 to 7 business days, depending on your location.
Remote or non-metro areas may take slightly longer.

Note: Delivery times are estimates and may vary due to weather, public holidays, or courier delays.

5. Shipping Charges

Free shipping may be offered on select products or minimum order value.
For other orders, shipping charges will be calculated and displayed at checkout.

6. Delivery of Live Plants

Plants are packed carefully in eco-friendly boxes with protective materials.
We take special care to ensure live plants are delivered fresh and in good condition.
Please unpack the plant immediately upon delivery and follow the included care instructions.

7. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email or WhatsApp.
You can track your package directly through delivery Partner website or via the link provided.

8. Delays and Issues

While we strive for timely delivery, delays can occur due to unforeseen circumstances.
In case of non-delivery, incorrect address, or courier issues, please contact us within 48 hours at:
📧 support@ishanigreen.com

9. Damage During Transit

If you receive a damaged package or product, please email us within 48 hours with photos of the box and the item.
We’ll do our best to offer a replacement or resolution based on the situation.

10. Contact Us

For shipping, tracking, or delivery support, reach out to:

Ishani Green
📧 Email: support@ishanigreen.com
🌐 Website: www.ishanigreen.com