At Ishani Green, we strive to provide high-quality plants and gardening products with a smooth and satisfying shopping experience. Please read our Cancellation and Refund Policy carefully before placing an order.
1. Order Cancellation
Before Shipping
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Orders can be canceled within 12 hours of placing the order or before the product is shipped, whichever is earlier.
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To cancel your order, please contact us immediately at support@ishanigreen.com or WhatsApp us with your order details.
After Shipping
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Once the order is dispatched, it cannot be canceled.
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In case you still refuse to accept the delivery, only the non-perishable items will be refunded after deducting shipping charges. Live plants are non-returnable once shipped.
2. Refund Policy
Live Plants
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Due to their perishable nature, live plants are non-returnable and non-refundable unless:
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The plant is received in a damaged or dead condition.
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The wrong item was delivered.
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In such cases:
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Contact us within 48 hours of delivery at support@ishanigreen.com with clear photos of the damaged item and packaging.
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After verification, we will offer either a replacement or a refund, based on product availability.
Pots, Tools, Seeds, and Accessories
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These items can be returned or refunded if:
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The item is damaged or defective upon arrival.
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The wrong product was delivered.
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Conditions:
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You must raise the request within 7 days of delivery.
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The product must be unused and returned in its original packaging.
3. Refund Process
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Once approved, refunds will be processed within 5–7 business days to the original payment method.
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For Cash on Delivery (COD) orders, we will issue refunds via UPI or bank transfer. Please provide your bank or UPI details via email.
4. Important Notes
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Refunds or replacements are not applicable for minor leaf damage, slight plant size variation, or color differences—these are natural variations.
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We reserve the right to refuse returns or refunds if the claim does not meet our policy criteria.
5. Contact Us
For cancellation, return, or refund queries, please contact:
Ishani Green
Email: support@ishanigreen.com
Website: www.ishanigreen.com